These booking terms and conditions govern all bookings that you make with Airline Ticket LLC of 30 N Gould St Ste N, Sheridan, WY, 82801, USA. Please read them carefully as they set out our respective rights and obligations.
In these booking conditions references to "we" and "us" indicate Airline Ticket LLC (the Company) with Trading Name Airline Ticket LLC and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
With Airline Ticket LLC, you can choose what you want to book with us – whether that's your whole holiday (with accommodation, flights and transfers included) or just parts of it – such as just your accommodation or flights.
Where you book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist services accounting for a significant proportion of the holiday, for the purpose of the same trip or holiday, as defined in clause 24, this will create a package for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. Airline Ticket LLC will accept responsibility as the package organizer and your payments will be financially protected by us. This booking will be a "Package Holiday". Please see section A and B of these Booking Conditions for the terms that apply to Package Holidays and for the full definition of what constitutes a package holiday.
You can also purchase separate, individual elements from us (e.g. accommodation only or flight only). In these circumstances, we will always act as an agent on behalf of the supplier of the arrangements in question ("Supplier/Principal"). Please see Section A and C for the terms and conditions which apply to your booking.
The first named personal/lead passenger on the booking or the person paying for the booking agrees on behalf of all persons detailed on the booking that he/she:
All services offered are subject to availability. Fares are not guaranteed until they are ticketed.
IMPORTANT: No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.
You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made.
It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges.
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide. Please see our Data Protection and Privacy Policy here for further information.
You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order.
We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. As per Foreign Commonwealth & Development Office (FCDO) advice you should visit your health professional at least 4 to 6 weeks before your trip.
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met.
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others.
If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice.
It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited.
Adequate travel insurance is a condition of your contract with either us or the Supplier/Principal in question, as applicable. The insurance cover must include Covid-19 cover (including at a minimum, cancellation and curtailment) cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects.
We reserve the right to record telephone calls for quality assurance and training purposes and to ensure that our customer service is constantly reviewed.
Where we are acting as agent, the contract for your arrangements is between you and the Supplier/Principal and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately.
If you have followed our complaints procedure set out at clause 11 and we have reached 'deadlock' (meaning we cannot resolve your complaint), you may apply for arbitration through the Airline Ticket LLC Arbitration Scheme, administered by Hunt ADR.
There may always be minor refurbishment and maintenance being carried out at properties and most of these won't affect your holiday adversely.
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us or the applicable supplier.
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only.
You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights.
Travel documents will be sent by email. It is your responsibility to check that all travel documents issued are correct. Any inaccuracies must be notified to us immediately.
For all scheduled flights, if you find within 24 hours from booking with us a lower price on offer and available to book immediately, we will match the price subject to conditions outlined in the full terms.
Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route we can at your request provide you with a paper ticket where permitted.
Air tickets returned to us for a refund are subject to an administration charge of £60 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions.
Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage.
It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.
This section only applies to Package Holidays organized by Airline Ticket LLC. This section B will apply to your booking in addition to Section A.
A "Package" exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:
provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term "package" or a similar term.
IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Package where the tourist services do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package.
We reserve the right to increase or decrease brochure prices and to change any information in our brochures or on our website before a booking is made.
The price of your package holiday has been calculated using exchange rates quoted in www.xe.com as on the invoice date.
We reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in fuel costs, taxes or fees, and exchange rates.
If you wish to alter your arrangements after your booking has been made, we will do our best to arrange this. Any request for changes must be made in writing by the person who made the booking. We will charge an amendment fee of £60 per person, and any other cost we incur in making the alteration.
If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Cancellation charges apply as follows:
| Period before departure in which you notify us | Cancellation Charge |
|---|---|
| 57 days or more | Loss of deposit |
| 56 – 29 days | 50% of total holiday cost |
| 28 – 15 days | 65% of total holiday cost |
| 14 – 4 days | 80% of total holiday cost |
| Less than 4 days | 100% of total holiday cost |
We reserve the right to make changes or cancel your booking and we reserve the right to do so at any time.
We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018.
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure".
For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination.
If you or any member of your group misses your flight or other transportation arrangement, experiences a cancellation, or is subject to a delay of over 3 hours for any reason, you must contact us and the airline or relevant transportation provider immediately.
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us.
Where you have booked a "Single Component" accommodation or transport booking where Airline Ticket LLC is acting as an agent on behalf of the Supplier/Principal, this Section C will apply to your booking in addition to Section A above.
When making your booking we will arrange for you to enter into a contract with the supplier of the travel arrangements in question (i.e. hotel/tour operator/airline or other supplier), ("Supplier/Principal"). As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the travel arrangements provided by the Supplier/Principal.
You will be required to pay a deposit or full payment at the time of booking. If you have paid a deposit, you must pay the full balance by the balance due date notified to you.
Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements.
We will inform you of any changes or cancellations as soon as reasonably possible. If the Supplier/Principal offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate.
Your contract is with the Supplier/Principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions.
We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected).
Airline Ticket LLC
6220 Westpark Dr Suite 149G 1893 Houston TX 77057 USA
USA
Email: info@airlineticket.support
For complaints and arbitration: Please refer to clause 11 and 12 of Section A.
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